Workington, United Kingdom

Hospitality Management

Language: English Studies in English
Subject area: economy and administration
University website: www.lcwc.ac.uk
Higher National Diploma (HND)
Hospitality
Hospitality refers to the relationship between a guest and a host, wherein the host receives the guest with goodwill, including the reception and entertainment of guests, visitors, or strangers. Louis, chevalier de Jaucourt describes hospitality in the Encyclopédie as the virtue of a great soul that cares for the whole universe through the ties of humanity.
Management
Management (or managing) is the administration of an organization, whether it is a business, a not-for-profit organization, or government body. Management includes the activities of setting the strategy of an organization and coordinating the efforts of its employees (or of volunteers) to accomplish its objectives through the application of available resources, such as financial, natural, technological, and human resources. The term "management" may also refer to those people who manage an organization.
Hospitality
True friendship's laws are by this rule express'd,
Welcome the coming, speed the parting guest.
Homer, The Odyssey, Book XV, line 74 (83 in Pope's translation).
Management
The worker is not the problem. The problem is at the top! Management!
W. Edwards Deming (1993, p. 54) cited in: Melanie M. Minarik (2008) Building Knowledge Through Sensemaking. p. 13
Hospitality
The lintel low enough to keep out pomp and pride;
The threshold high enough to turn deceit aside;
The doorband strong enough from robbers to defend;
This door will open at a touch to welcome every friend.
Henry Van Dyke, Inscription for a Friend's House.
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